Terms & Privacy Policy

1. Introduction

Welcome to Best Pho House Erin. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of Website

You may use our website for lawful purposes only. You agree not to use our website:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate Best Pho House Erin, an employee, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website

3. Contact Form Submissions

When you submit information through our contact form, you agree that:

• All information provided is accurate and complete
• You consent to our collection and use of your personal information as described in our Privacy Policy
• We may use your contact information to respond to your inquiry and for related business purposes
• Your submission does not create any contractual obligation on our part until we explicitly confirm otherwise

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Best Pho House Erin or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

5. Menu and Pricing

Menu items and prices displayed on our website are subject to change without notice. While we strive to keep our online menu accurate, we cannot guarantee that all items shown will be available at all times. Prices may vary from those shown on the website. The menu and prices at our physical location take precedence over any information displayed online.

6. Online Ordering

If you place an order through our website or any third-party ordering platform:

• You agree to pay the full amount for your order, including any applicable taxes and fees
• Orders are subject to acceptance by us; we reserve the right to refuse or cancel any order
• Estimated preparation times are approximate and may vary based on order volume
• You are responsible for providing accurate delivery or pickup information

7. Limitation of Liability

To the fullest extent permitted by applicable law, Best Pho House Erin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or services.

8. Food Allergies and Dietary Restrictions

While we take precautions to accommodate food allergies and dietary restrictions, we cannot guarantee that any menu item is completely free of allergens. Our kitchen handles common allergens including but not limited to: peanuts, tree nuts, shellfish, fish, eggs, milk, wheat, and soy. If you have a food allergy or dietary restriction, please inform our staff before ordering. You assume all risks associated with consuming food that may contain allergens.

9. Privacy

Your privacy is important to us. Any personal information you provide through our website will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings (such as language selection)
• Understand how you use our website to improve our services
• Provide security features and prevent fraud
• Enable certain website functions to work properly

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

11. Collection and Use of Data

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number) when you submit our contact form
• Order information when you place orders through our website or third-party platforms
• Communication preferences and feedback you provide

We also automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

We use this information to operate and improve our website, respond to your inquiries, process orders, and communicate with you about our services. We do not sell your personal information to third parties.

12. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our website and business (payment processors, delivery services)
• Third-party ordering platforms when you place orders through them
• Law enforcement or government agencies when required by law
• Professional advisors such as lawyers and accountants as necessary

13. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

14. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are typically retained for up to 2 years unless you request deletion.

15. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

16. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or online ordering services). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

17. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

18. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.

19. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Montgomery County, Tennessee.

20. Contact Information

If you have any questions about these Terms and Conditions or our Privacy Policy, please contact us at: